MAINTENANCE AND SUPPORT
Maintenance services consist of both hardware maintenance and support services, network software maintenance, and support services.
B.S.E. Business Solution Enterprises hardware maintenance and support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. Hardware support also includes online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades.
B.S.E. Business Solution Enterprises software maintenance and support services include long-term and per-incident-based support contracts. Software support contracts include remote troubleshooting and support provided via the telephone, as well as installation assistance and basic usability assistance. In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of the software, and other types of proactive or reactive on-site services. Software products and technologies covered under this category include operating systems and infrastructure software. Software support services do not include the purchase of subscriptions that provide entitlement and rights to use future minor versions (point releases) or future major releases of software.
We have a team of dedicated employees for each different aspect of support. Such as user support, hardware, software, cloud, consulting, and so on. We guarantee to respond within the agreed time no matter what.
Having excellent maintenance for all software and hardware alike is a must for enterprises. Your company can then focus to grow its business worry-free.
Our employees have the experience as well as hold the needed certifications for their respected position. Rest assured that regardless of the problem our team is guaranteed to fix.